Refund policy

At Yard Crest, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our website.

Website: https://YardCrest.shop

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should generally be unused, in their original condition, and returned with their original packaging and any included accessories. Proof of purchase or an order number is required.

Certain products may be ineligible for return where permitted by applicable law. Any applicable exclusions will be communicated to customers.

2. How to Request a Return

To initiate a return, please contact our customer support team with the following information:

  • Your order number
  • The product you wish to return
  • The reason for your return
  • Photos of the product, if it arrived damaged or defective

Please wait for return instructions before sending any item back. Returns sent without prior authorization may experience processing delays.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and, where possible, photographs showing the issue. We will review your request and explain the available resolution, which may include a replacement, return, or refund, as appropriate and subject to applicable law.

4. Non-Returnable Items

Some items may not be eligible for return, where permitted by law. These may include:

  • Items that have been used, damaged, or altered after delivery for reasons unrelated to a product defect
  • Items identified as final sale before purchase
  • Products that cannot be returned for health, safety, or other legal reasons

This section does not limit any rights you may have under applicable consumer protection laws.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will generally be issued to the original payment method. Please allow 5–10 business days after approval for processing. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If your refund is delayed beyond the expected timeframe, please contact us for assistance.

6. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

Original shipping charges may be non-refundable where permitted by law. We will communicate any applicable return shipping instructions and costs when reviewing your request.

7. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us to discuss an exchange or another appropriate resolution.

Exchanges are subject to product availability. If a replacement is unavailable, we will discuss the available options with you.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

If an order has already been dispatched, you may need to follow the return procedure described in this policy, subject to applicable law.

9. Contact Information

For return, refund, or exchange inquiries, please contact us:

Yard Crest
Address: 7 Hook Rd, Bayonne, NJ 07002, United States
Phone: +1 551-214-1538
Website: https://YardCrest.shop

Please include your order number in all order-related inquiries so we can assist you more efficiently.

10. Policy Updates

Yard Crest reserves the right to update this Return and Refund Policy when necessary. Any updates will be published on this page with a revised date. Changes will not override consumer rights that apply under relevant law.

By purchasing from Yard Crest, you acknowledge this policy, subject to your applicable legal rights.